Refund policy

We want you to feel great about your Wolo Yoga purchase. That's why we offer a 30-day money-back guarantee on all our products and a 100-day warranty to ensure you're happy with the quality.

 

Return Policy

At Wolo Yoga, we understand that sometimes things just don't work out. That's why every yoga mat and accessory purchased through woloyoga.com comes with a 30-day money-back guarantee.

Here's how it works:

  • Try our products for 30 days: Whether it's the yoga mat, yoga props, or any of the wellness accessories, you can test them out for a full month.
  • If it's not the perfect fit: No problem! Simply let us know what didn't work for you, and we'll give you a full refund, no hassle. Your feedback helps us understand how we can improve our products for the next person.

Important note:

  • Items must be in good condition and returned in their original label and packaging.
  • This return policy applies exclusively to purchases made on woloyoga.com and does not cover products bought from third-party sellers.

Return shipping

You pay the cost of shipping your return to us. With Checkout+, we reimburse your return shipping up to RM50 per order. Learn more about Checkout+ on our shipping policy.

Where to send returns

Please do not send anything back before we approve your return by email or official WhatsApp channel. We will give you the return address once approved.

How refunds are paid

Refunds go to your original payment method. After we receive your item in good condition, your refund is processed within 5 business days, and your bank may take a few more days to show it. The original shipping fee is [non-refundable]. If you return only part of an order, you are refunded for the items you return.

Orders cancelled before shipping

Email help@woloyoga.com as soon as possible. If your order has not been dispatched, we cancel it and refund you in full.

Wrong or damaged items on arrival

If you received the wrong item, or it arrived damaged, email help@woloyoga.com with your order number and photos within [7] days of delivery. We will replace it or refund you, and we cover the shipping cost of sending it back.

While we don't believe you'll need to return anything, we want you to know that your satisfaction is our top priority. If you need to return your item, we've got you covered.


Warranty Policy

We stand behind the quality of our products and want you to be confident that what you're buying is made to last. That's why every product purchased from Wolo Yoga comes with a 100-day warranty for any manufacturing defects.

Here's what our warranty covers:

  • Manufacturing defects: If you notice any issues with the materials, stitching, zippers, or other components, reach out to us within 100 days of purchase.
  • Free replacement: Once we've confirmed the defect, we'll send you a brand-new replacement of the same product at no additional cost.

Important note:

  • This warranty covers only manufacturing defects and does not include damage caused by normal wear and tear, accidents, misuse, or improper care.
  • Claims apply to the original product purchased and cannot be exchanged for a different item.
  • The warranty is valid only for items purchased directly from woloyoga.com.
  • The 100-day warranty starts from the delivery date.
  • For a confirmed defect, we cover the shipping cost both ways, with or without Checkout+.

If you run into an issue with your Wolo Yoga gear within the first 100 days, we'll make it right, guaranteed.

Request a Refund or Warranty Replacement

Here's what to do if you need to return an item or claim a warranty:

  1. Get in touch: Send an email to help@woloyoga.com within 30 days for returns or within 100 days for warranty claims. Please provide your order number and details about why the product didn't work for you or what defect you've noticed.
  2. Provide evidence if needed: For warranty claims, we may ask for photos of the issue to help us evaluate the problem.
  3. Send it back: Once your return or claim is approved, we'll provide instructions for returning the product. If it's a return, we'll process your refund within 5 business days of receiving the item in good condition. If it's a warranty claim, we'll ship your replacement as soon as the issue is verified.

We're here to help! If you have any questions about returns, warranties, or anything else, feel free to email us at help@woloyoga.com.